Outstanding patient care starts with highly-trained and motivated medical professionals. But all that training and skill will only go so far – the proper equipment and latest technology are critical components of quality emergency medical care, too.
At MedStar, we strive to provide leading-edge emergency medical equipment and care to help every single patient. Our approach is two-pronged – providing our care providers with the latest, ongoing educational opportunities to stay ahead in a rapidly-changing industry while ensuring that our family of employees also has the most advanced and effective equipment needed to help save lives.
As one of only a few private ambulance services in the area trusted to provide both hospital transport and municipal 911 service, our priority is to provide top-level medical care personnel and state-of-the-art equipment to treat and assist our patients, around-the-clock, regardless of the situation and environment.

Chances are good you’ve probably never thought about who owns your ambulance service, but you should. Like any business, who owns it can make a good deal of difference in the service – or in this case, the care – you receive.
There’s an old saying that a service organization’s most valuable assets walk out the door every night. That refers, of course, to employees and here at MedStar we know how true that is.
When someone picks up the phone and calls 9-1-1, they automatically assume that help will be coming. But most people don’t know what happens behind the scenes that enables that response — the systems in place to get the right people to the right place and the chain of events that get triggered with every emergency call.
You would expect every medical transportation and ambulance service company to claim outstanding patient care – after all, who would want to claim that their emergency care services are just okay? Although it’s one thing to stake a claim at being the best ambulance service, it’s quite another to back it up with performance.
Ask the average person on the street what medical care transportation is and chances are they’ll have one response: “an ambulance.” But today, quality medical transportation is so much more than just an “ambulance ride.”
There are a number of professional ambulance and emergency medical care companies in Central Massachusetts, so what sets MedStar apart from all the rest? Our commitment to our patients and our willingness to invest in the latest technology to help ensure their safety and well-being.
There is no way to sugarcoat the drug abuse problem that is currently sweeping the country – more Americans are dying from opioid abuse right now than in any other time in our history. The availability of these powerful painkillers has led to the over-prescription of them, resulting in abuse, addiction, and death. Since 1999, the rate of overdose deaths involving opioids—including prescription opioid pain relievers and heroin—nearly quadrupled, and over 165,000 people have died from prescription opioid overdoses. Prescription pain medication deaths remain far too high, and in 2014, the most recent year on record, there was a sharp increase in heroin-involved deaths and an increase in deaths involving synthetic opioids such as fentanyl.
Despite the best efforts being made by the government to ensure that all citizens are adequately covered by insurance, the truth is that many are still not. As a result, emergency medical services such as ambulance companies are misused by individuals who are not suffering from an immediate and health- or life-threatening illness or injury and are trying to take advantage of what they consider a “free service.”
