Customer Service
MedStar has earned a stellar reputation for providing exceptional customer service through clinical excellence and reliable, on-time performance. For us, patient care begins the moment a call for service is received in our dispatch center. All of our dispatchers are also practicing clinicians at either the Advanced or Basic Life Support Level. Their clinical expertise allows them to efficiently screen a call within seconds and dispatch the appropriate resources within our established response standards or in accordance with customer requests.

We realize that response time and on-time performance are matters of the utmost importance to our customers and patients alike. We pride ourselves in our ability to consistently meet or exceed their expectations. We routinely monitor and critique our own performance in an effort to ensure that our customers and patients are pleased with their transportation experience. Our state-of-the-art computerized dispatch center allows us to help ensure timely and effective utilization of our resources.

Our management team is able to create customized reports utilizing a feature of our dispatch software called RescueNet reporting. These customized reports allow us to proactively manage our operation with specific emphasis on on-time performance, exception reports, utilization of resources, demand analysis and response times. We are also able to customize reports for our contracted facilities and municipalities upon request.

Global Positioning Satellite Systems allow us to clearly see where our vehicles are at all times. Our dispatch computers are able to provide the fastest route to the scene and again to the hospital. Having this information at our fingertips can in-fact mean the difference between life and death.

Patient Care
Exceptional clinical care begins with highly trained, well equipped, compassionate EMS professionals like those at MedStar. Our employees are our most valuable asset. Each and every employee is hand selected by our senior management staff, ensuring that our high standards for clinical excellence and professionalism are maintained throughout the organization.

"We make a conscious effort to treat each and every patient as if they were a member of our family".

All employees are subjected to a comprehensive pre-employment screening process which includes drug testing, criminal record checks, and driver history record checks. Only then can prospective new employees commence their orientation and field training. This is done under the supervision of a specially trained Field Training Officer (FTO). After the initial training is complete and the assigned FTO has verified the new employee's clinical competence, they are cleared to work independently. However, their training does not end there. MedStar provides on-going continuing education to all of its employees to reinforce our established clinical Standard Operating Procedures (SOP) and to ensure that they are up to speed on the latest advancements in pre-hospital medicine.

One hundred percent of MedStar's ALS and BLS patient care reports are
reviewed for quality and accuracy through our comprehensive Quality Assurance Program, at the direction of our on-staff Compliance Officer and our Medical Director.

Fleet Maintenance
While most of our fleet is comprised of newer vehicles, we maintain and repair them with our own in-house, full-time mechanic. Our maintenance department has all the equipment of a full service garage and is capable of every thing from routine maintenance to the most complicated repairs. If a vehicle needs to be repaired, we don't have to put it off or get an appointment; it gets done immediately. Our aggressive preventative
maintenance program ensures that our vehicles won't break down in the middle of a transport and keeps them in top-condition at all times.